Children under the age of 16 are not permitted in the fitness rooms. Treatments are only available to clients aged 12 years and over (no massage under 16). Children under 16 must be accompanied by an adult. Only spa guests are permitted within the treatment areas. The use of mobile phones is not permitted within our spas. Smoking is not permitted in or around our spas. Regrettably, our spas cannot accept responsibility for any property left unattended during your visit.
You may request a specific treatment or therapist when booking your appointment. We cannot guarantee that we will have your request available at all times.
Prior to booking treatments please notify the receptionist dealing with your booking if you are pregnant, breastfeeding, have allergies, a skin complaint, high blood pressure, any physical ailments and disabilities or if you are seriously or terminally ill. This will prepare our Spa Team in advance to provide the best possible treatment or therapy for you. During your treatments, please feel free to communicate with your therapist with regards to sequence of events, pressure, temperature and products. Please let us know how you are feeling and if there are any specific areas you would like your therapist to address during your treatment. It is the client's responsibility to ensure the therapist is made aware of any current or previous medical conditions which may prohibit the use of various products or treatment techniques prior to the commencement of treatment.
We request that no outdoor footwear is to be worn in the spa treatment areas. Please bear in mind for body treatments that you may be required to undress. We ask that all clients keep their undergarments on. Disposable underwear can be provided if required. Our therapists are trained to drape towels in a professional manner to protect the privacy of our clients at all times. If you are concerned, we have a selection of treatments that do not require you to undress, please ask our receptionist for advice.
We ask that you arrive at least 15 minutes prior to your scheduled appointment in order to benefit fully from your relaxing treatment and to allow time to complete a consultation form. All appointments will end at their scheduled time, so that the next client is not delayed. Late appointments may not be honoured and the full price of the treatment will apply.
Our stated treatment timings are given as a guide. Some treatments may take more or less time than stated, depending on specific client needs.
All prices are inclusive of VAT. We reserve the right to alter prices without prior notification. Treatments are subject to availability. Full payment or Gift Card number is required to secure any Spa Day booking. These payments are strictly non-refundable but may be held for up to three months for future bookings as long as enough cancellation notice is given (see Cancellation Policy below). A credit card or Gift Card number will be required to secure all other treatment bookings.
To avoid disappointment we ask that you adhere to the following, to avoid loss of pre-paid amount: Full group Spa Day cancellations require a minimum of 72 hours' notice. Part group Spa Day cancellations require a minimum of 48 hours' notice (all Spa Days are strictly non-refundable and if cancelled as outlined above need to be re-booked within three months). All other treatment bookings require a minimum of 24 hours' notice. Failure to show or provide adequate cancellation time will incur a 100% charge and will result in reserved treatment time being lost. Cancellation policies still apply when using a Gift Card.
Treatments/packages and products may on occasion be subject to change without notice. In such cases and wherever possible an equivalent will be offered. From time to time our spas hold special events, discounted offers, competitions and charity events. Any such events or discounts are strictly subject to availability and may be withdrawn without notice. In the unlikely event that you are unhappy with your Oxley's experience, we ask that you raise any issues of concern immediately so that we may be given every opportunity to resolve them before you leave our spa. It is a condition of booking that all clients satisfactorily complete a consultation form prior to their treatment.
It is the sole responsibility of the cardholder to book their treatment time in advance. Gift Cards are non-refundable and non-redeemable for cash. They must be presented on the day of the scheduled appointment and are only valid for the specified period from date of purchase. We are unable to extend the life span of our Gift Cards which are valid for 6 months only. All other terms and conditions apply as detailed in our Spa Etiquette.

 

 

 

 


  • Just to say a big thank you for a lovely afternoon. The treatments were gorgeous and so relaxing! I'll be booking in again soon.
  • This spa is great value for money. We were both so relaxed after the treatments, which were wonderful and we will definitely be recommending you to family and friends.
  • Thank you for such a memorable experience on our recent spa day, made special by your caring professionalism.
  • Thank you very much for a lovely spa day - my mother and partner had an amazing time from start to finish. I'm sure they will be returning soon and I may join them next time too! Thanks once again.
  • I just wanted to express my thanks at the amazing afternoon me and my husband spent at Oxley's. The service we experienced was fantastic and the treatments were wonderful.
  • Thank you all for a lovely spa day. The day just got better and better as it went on!! I am sure we will see you again.
  • My husband and I will definitely be returning to Oxley's in the near future and we have highly recommended the spa to family and friends!
  • The service was fantastic and our treatments were wonderful. The therapists were very professional and attentive.
  • My future daughter-in-law and I had a wonderful spa day - thank you. The quality of the products and treatments was superb, as was our therapist.
  • You can only imagine how happy I was when I received one of your gift cards from my husband for my birthday. I had a wonderful day being pampered. Thank you so much!
  • Oxley's is a beautiful place but without the wonderful staff it wouldn't be the same. Everyone was so kind and helpful and the treatments were very relaxing.
  • The location is beautiful, the relaxation area wonderful, the treatments are out of this world, the facilities are superb and the ambience is just the most relaxing I've ever experienced!!
  • Three of us enjoyed a wonderful spa day and we can't recommend you highly enough. The service was exceptional and every member of staff was helpful, friendly and professional. The treatments were amongst the best we've ever had!
  • The best massage and facial I have ever had! The experience was so relaxing and most enjoyable, thank you.
  • We had a lovely day - the treatments were amazing and we left feeling so relaxed. The staff were all lovely and the surroundings idyllic.
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